Refund Policy

Eligibility Criteria

To be eligible for a full refund, your request must meet the following criteria:

• Refund request submitted within 30 days of purchase
• Course completion must be less than 25% of total content
• No violation of our Terms of Service
• Original payment method available for refund processing

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Send an email to refunds@peptidelearn.com with "Refund Request" in the subject line
2. Provide Information: Include your full name, email address used for purchase, order number, and reason for refund
3. Confirmation: You will receive a confirmation email within 24 hours acknowledging your request
4. Processing: Refunds are processed within 5-10 business days after approval

What Happens After Refund Approval

Once your refund is approved:

• Your course access will be immediately revoked
• Refund will be processed to your original payment method
• You will receive a confirmation email with transaction details
• Bank processing times may vary (typically 3-5 business days for credit cards)

Non-Refundable Situations

Refunds will not be provided in the following circumstances:

• Refund requests made after the 30-day period
• Course completion exceeds 25% of total content
• Violation of Terms of Service or sharing of login credentials
• Technical issues on the user's end (computer, internet connectivity)
• Change of mind after completing significant portions of the course
• Disputes filed through payment processors without contacting us first

Partial Refunds

In exceptional circumstances, we may consider partial refunds:

• Technical issues on our platform preventing course access
• Significant changes to course content that materially affect value
• Documented medical emergencies preventing course completion

Partial refund amounts will be calculated based on content accessed and time elapsed since purchase.

Payment Method Considerations

Refund processing varies by payment method:

Alternative Solutions

Before requesting a refund, consider these alternatives:

• Technical Support: We can help resolve access or technical issues
• Course Transfer: Switch to a different course if available
• Extended Access: Additional time if you've experienced technical difficulties
• One-on-One Support: Personal assistance to help you succeed in the course

Dispute Resolution

If you're unsatisfied with our refund decision:

1. Contact our support team for reconsideration
2. Provide additional documentation if relevant
3. Request escalation to management if necessary
4. We will review disputed cases within 5 business days

Contact Information

For refund requests or questions about our refund policy:

Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date. The policy in effect at the time of purchase will apply to your transaction.